Email Ops

I have a Boldr Expedition from 2019. Do you still service older models? Is it the same price?

I found the same watch cheaper on another site. Do you offer price matching?

Are the dyes used in the coloured straps non-toxic? I sweat a lot and don't want dye bleeding onto my skin.

I want to use the watch for swimming. Do you sell a rubber or silicone strap that's suitable?

I need the watch urgently as a birthday gift. Do you offer express shipping and how much does it cost?

After a full service, do you re-test the water resistance? I use the watch for diving.

I saw a limited edition collab on your Instagram. Is it still available or sold out?

What luminous material do you use on the dial? Is it Super-LumiNova? Is it safe?

I have a 20cm wrist. Will the standard strap length fit me, or do I need an extended strap?

I own both the Expedition and the Journey. Can I swap straps between the two models?

I'm ordering from the UK. Will I have to pay customs duties on top of the shipping cost?

I'm trying to apply discount code BOLDR10 at checkout but it says it's invalid. Can you help?

Hi, I'd like to get the caseback engraved as a gift. How many characters can I fit and what's the cost?

I want two lines of text engraved. Is that possible and does it cost extra?

I'm going on a high-altitude trek. Will the watch perform normally at 5,000m above sea level?

Hi, I placed order BLD-93810 about 10 days ago and haven't received it yet. Can you check the status?

How long does a full service take? I'm going on holiday in 6 weeks and want the watch back before then.

Hi, what lug width does the Expedition 40mm use? I want to buy a third-party strap.

My skin reacts to most watch straps. Which of your straps would you recommend for sensitive skin?

Can you engrave Chinese characters? I want to put my parents' names in Mandarin.

What is the warranty period on the watch? Does it cover the movement and the strap separately?

Hello, could you tell me what grade of titanium is used in the case? I've seen Grade 2 and Grade 5 mentioned online and want to know which one Boldr uses.

Do you offer gift wrapping or a gift box option? I'm buying this as a wedding gift.

How deep is the engraving? I want to make sure it's visible and won't fade over time.

How well do Boldr watches hold their resale value compared to other micro-brands?

If I order today with engraving, how long will it take to ship? I need it by next Friday.

Hi, my watch battery has died. How much does a battery replacement cost and how do I send it in?

Can the strap buckle be engraved as well, or only the watch caseback?

Does the Expedition work with standard NATO straps? What size do I need?

Hi, I'm buying this for my young daughter and want to make sure the strap is BPA-free. Can you confirm?

My watch is losing about 10 seconds per day. Would a regulation service fix this?

Is the silicone strap food-grade or medical-grade silicone? Asking because my skin is sensitive.

I received my order BLD-46048 but the strap colour is wrong — I ordered olive green but received black.

I want to gift this to my 10-year-old nephew. Are the materials safe for children? Any certifications?

It's been 3 weeks since I placed order BLD-42098 and tracking shows it's stuck in customs. What do I do?

I returned my order BLD-23434 two weeks ago. I haven't received my refund yet. Can you check?

What's the difference between a movement service and just a battery replacement? Is the movement service worth it?

I do trail running and occasional rock climbing. Which model would you recommend and what's the shock resistance rating?

What's the per-character charge for engraving? I want to engrave a 20-character message.

Hi there, I have a nickel allergy. Can you confirm whether the metal parts on the strap buckle contain any nickel?

Do you collaborate with independent watchmakers for limited editions? I'm a collector and interested in unique pieces.

What colour options are available for the 20mm rubber strap? I can only see black and navy on the website.

Is it possible to engrave a small logo or symbol on the caseback, or is it text only?

I bought the leather strap. How should I care for it? Can it get wet?

I made a mistake in my delivery address for order BLD-28289. Can I update it before it ships?

Is there a warranty on the servicing work? What if the issue comes back after a few months?

Do your straps have a quick-release mechanism or do I need tools to swap them?

What exactly is included in a full service? I've had the watch for 3 years and it's running slightly slow.

I submitted the wrong text for engraving. I just placed the order 10 minutes ago. Can I change it?

What is your return policy? Can I return the watch if it doesn't fit my wrist?

Can you explain the main differences between the Expedition and Journey models? I can't decide which to buy.

I'm based in Australia. Can I send my watch in for servicing and how does that work?

Does the strap meet EU REACH or RoHS standards? I'm based in Germany and need to confirm before purchasing.

I have a small wrist (15cm). Would the 40mm case look too big? Do you have a smaller option?

I care about sustainability. Can you tell me about Boldr's environmental practices and whether the packaging is recyclable?

What's the practical difference between your titanium case and a standard stainless steel watch? Is titanium really lighter?

Your site says the watch is hypoallergenic. Does that apply to the strap as well or just the case?

My watch case has some light scratches. Can you polish it during a service?

Can you engrave in Arabic? I want to put a dedication in Arabic for my father.

Do you have a strap recycling or take-back programme? I have three old straps I'd like to dispose of responsibly.

Are all your straps vegan-friendly? I don't use any animal products and want to make sure the leather alternative is genuinely synthetic.

We're a corporate client looking to order 20 watches as employee gifts. Do you offer bulk pricing?

Do you sell a mesh/milanese bracelet for the Journey model? Or can I use a third-party one?

If the watch is water resistant to 100m, does that mean the strap can be submerged too? What material is the strap?

My tracking number DHL9697354961 hasn't updated in 5 days. Is there a delay?

Do you offer different font styles for engraving, or is it a fixed font? I'd like something more elegant.

What personalisation options do you offer for gifting? I want to make it special.

Do you offer carbon-neutral shipping? I try to offset my purchases where possible.

I just placed order BLD-39256 and want to cancel it. It hasn't shipped yet. Is that possible?